Documents are Stuck in Inbound Refinery GenWWW Status When Using PDFExport (Doc ID 1465101.1)

Last updated on MAY 09, 2023

Applies to:

Symptoms

Documents are stuck in GenWWW status.

Below is the error that occurs:

Log entry for conversion job '202':
Step PDFExport forced conversion failure by conversion engine because of error: Unable to start process 'CmdLineConversion_202_exsimple'. stack trace [ Details ]
An error has occurred. The stack trace below shows more information.

!csLogJobIdPrefix,202!csLinefeed!csConversionForceFailureByStep,PDFExport,\!csUnableToStartProcess\,CmdLineConversion_202_exsimple!csUnableToStartProcess,CmdLineConversion_202_exsimple!$stack trace
stack trace
at pdfexport.CreateWebViewablePDFExport.convert(CreateWebViewablePDFExport.java:87)
at docrefinery.convert.StepHandler.executeCodeStep(StepHandler.java:494)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:149)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:153)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:153)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.convert.ConversionDriver.processSubConversion(ConversionDriver.java:197)
at docrefinery.convert.StepHandler.executeStepByName(StepHandler.java:153)
at docrefinery.convert.ConversionDriver.processSteps(ConversionDriver.java:291)
at docrefinery.convert.ConversionDriver.convertDocument(ConversionDriver.java:171)
at docrefinery.queue.PreConvertedRefineryQueueMonitor.convertJob(PreConvertedRefineryQueueMonitor.java:348)
at docrefinery.queue.PreConvertedRefineryQueueMonitor$2.run(PreConvertedRefineryQueueMonitor.java:278)
at java.lang.Thread.run(Thread.java:662)

Changes

Cause

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