Portal Shows Error "Error: Page Metadata could not be obtained from the Portal database"
(Doc ID 1477686.1)
Last updated on MARCH 13, 2024
Applies to:
Portal - Version 11.1.1.4.0 to 11.1.1.7.0 [Release FMW11g]Information in this document applies to any platform.
Symptoms
Accessing Portal page returns the error:
Error: Page Metadata could not be obtained from the Portal database
WLS_PORTAL-diagnostic log shows:
[WLS_PORTAL] [ERROR] [] [oracle.portal.page] [tid: contenet-fetcher1] [userId: <anonymous>] [ecid: <ECID>] [APP: portal] ContentFetcher Unexpected Exception Request Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request name=contect-fetcher1 lable=pageMeta url=https://<HOSTNAME>:<PORT>/portal/pls/portal/!PORTAL.wwpob_page.show/TOPLEVELSITE time=72ms timeout=60000ms process=Dispatching
The ohs1.log shows:
[OHS] [ERROR:32] [OHS-9999] [odl_log.c] [host_id: <HOSTNAME>] [host_addr: <IP_ADDRESS>] [pid: <PID>] [tid: <TID>] [user:root] [VirtualHost: main] Request Failed for : /portal/page/portal/TOPLEVELSITE?_esiReqType=3, Resp Code : [500], referer: https://<HOSTNAME>:<PORT>/portal/page/portal/TOPLEVELSITE
Changes
Portal has been configured for SSL (https).
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |