Portal Shows Error "Error: Page Metadata could not be obtained from the Portal database" (Doc ID 1477686.1)

Last updated on OCTOBER 10, 2016

Applies to:

Portal - Version 11.1.1.4.0 and later
Information in this document applies to any platform.
*** Checked for Currency 12-Mar-2015 ***

Symptoms

Accessing Portal page returns the error:

Error: Page Metadata could not be obtained from the Portal database

WLS_PORTAL-diagnostic log shows:

[WLS_PORTAL] [ERROR] [] [oracle.portal.page] [tid: contenet-fetcher1] [userId: <anonymous>] [ecid: 4853151279,1:30293] [APP: portal] ContentFetcher Unexpected Exception Request Failed:oracle.webdb.dispatcher.DispatcherException: I/O Error dispatching request name=contect-fetcher1 lable=pageMeta url=https://servername:port/portal/pls/portal/!PORTAL.wwpob_page.show/TOPLEVELSITE time=72ms timeout=60000ms process=Dispatching

The ohs1.log shows:

[OHS] [ERROR:32] [OHS-9999] [odl_log.c] [host_id: ams85] [host_addr: 10.1.6.7] [pid: 7829] [tid: 19] [user:root] [VirtualHost: main] Request Failed for : /portal/page/portal/TOPLEVELSITE?_esiReqType=3, Resp Code : [500], referer: https://servername:port/portal/page/portal/TOPLEVELSITE

 

Changes

 Portal has been configured for SSL (https).

Cause

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