Error Connecting to WebCapture.asp and WebCaptureAdmin.html "HTTP Error 503: The service is unavailable" (Doc ID 1478077.1)

Last updated on SEPTEMBER 02, 2014

Applies to:

Oracle WebCenter Distributed Capture - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to connect to the WebCaptureAdmin.html or WebCatpure.asp pages on a Windows 2008 R2 server the following error is displayed through Internet Explorer:

Service Unavailable
HTTP Error 503: The service is unavailable

When this happens the Application Pool for WebCenter Distributed Capture stops and the message in the Event Viewer is:

Event 2282, IIS-W3SVC-WP

The module DLL 'C:\Program Files\Microsoft\Exchange Server\V14\Bin\Kerbauth.dll' could not be loaded due to a configuration problem. The current configuration only supports loading images built for a x86 processor architecture. The data field contains the error number. To learn more about this issue, including how to troubleshoot this kind of processor architecture mismatch error, see
http://go.microsoft.com/fwlink/?LinkId=29349.

Cause

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