Unable To Edit Word Or Excel Files in SSO environment

(Doc ID 1483205.1)

Last updated on FEBRUARY 28, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Spaces integrated with a Single Sign-On (SSO) solution such as Windows Native Authentication (WNA) or Oracle Access Manager (OAM).

When trying to edit a Microsoft Word document from document explorer, the Microsoft Word application has started, but the Word document doesn't open.

If accessing Spaces using the non Single Sign-On port (e.g 8888), the Word document can be opened properly and edited or saved without problem.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms