Connection Error "An error occurred while attempting to get metrics connection" Occurs When Using IPM Process Monitor On Windows 7 (Doc ID 1485758.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Imaging and Process Management - Version 10.1.3.6 and later
Microsoft Windows (32-bit) - OS Version: 7

Symptoms

After running Monitorstartup.exe, the program will launch, but there is a connection error when right clicking on either of the two options that have metrics assigned to them.  (e.g. Process Users, click on the Metrics option, an error occurs)

The error message is :

Window title --> "Process Monitor"
  Error Message : An error occurred while attempting to get metrics connection
  information. Please ensure that the datasource has been configured properly.

This prevents Process reports or metrics from being run using this tool on a Windows 7 machine, even though ODBC is successfuly tested to the Database.

Cause

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