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Checkout And Open Fails To Launch Microsoft Word (Doc ID 1491022.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.4.0 to 11.1.1.6.0 [Release 11g]
Information in this document applies to any platform.
Windows 7
Internet Explorer 8
Microsoft Office 2007

Symptoms

Using embedded the checkout and open feature into browser application by mimicking the URL sent by the WebCenter UI. Using COAO component.

On the majority of user machines, this feature works fine. On a handful of machines, Microsoft Word fails to launch. No error is given, it just fails to launch.

Word itself works fine and have confirmed that the Checkout and Open ActiveX is installed and enabled.

All users use Office 2007 -- working and non-working
Browser is IE8

Windows 7

Cause

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