When attempting to use the GET_FILE Rendition=thumbnail function the Following Error Occurs: GET_FILE Thumbnail Error (Doc ID 1496326.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.5.0 version, Content Server

When attempting to use the GET_FILE Rendition=thumbnail function with this example URL it fails:

http://domainname:8080/docman/idcplg?IdcService=GET_FILE&dDocName=DMP407940&RevisionSelectionMethod=LatestReleased&Rendition=thumbnail

and the following error occurs.

ERROR
-----------------------
Unable to download 'DMP407940'. The csGetFileRenditionLabel_thumbnail rendition of DMP407940 was not found.

The csGetFileRenditionLabel_thumbnail rendition of DMP407940 was not found. [ Details ]

An error has occurred. The stack trace below shows more information.

!$ecm-dm-qa-app1: !csUserEventMessage,username,domain_name:8080!csFileServiceUserAgent,Mozilla/5.0 (Windows NT 5.1; rv:5.0) Gecko/20100101 Firefox/5.0,GET!csGetFileRenditionNotFound,DMP407940,csGetFileRenditionLabel_thumbnail
intradoc.common.ServiceException: !csGetFileRenditionNotFound,DMP407940,csGetFileRenditionLabel_thumbnail
at intradoc.server.FileService.executeQueryWebInfo(FileService.java:722)
at intradoc.server.FileService.computeWebDownloadFileInfo(FileService.java:596)
at intradoc.server.FileService.createFileName(FileService.java:555)
at sun.reflect.GeneratedMethodAccessor147.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:617)
at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:279)
at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:264)
at intradoc.server.Service.doCodeEx(Service.java:507)
at ziprenditions.ZipRenditionsHandler.callMethodRecursively(ZipRenditionsHandler.java:1635)
at ziprenditions.ZipRenditionsHandler.createFileName(ZipRenditionsHandler.java:816)
at sun.reflect.GeneratedMethodAccessor146.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:617)
at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:293)
at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
at intradoc.server.Service.doCodeEx(Service.java:490)
at intradoc.server.Service.doCode(Service.java:472)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1360)
at intradoc.server.Service.doAction(Service.java:452)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1201)
at intradoc.server.Service.doActions(Service.java:447)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1121)
at intradoc.server.Service.executeActions(Service.java:433)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:635)
at intradoc.server.Service.doRequest(Service.java:1707)


The GET_FILE Rendition=Primary works as expected with this URL:

http://domainname.com:8080/docman/idcplg?IdcService=GET_FILE&dDocName=DMP407940&RevisionSelectionMethod=LatestReleased&Rendition=Primary


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Use Inbound Refinery to have thumbnail of content item created
2. Use http://domainname:8080/docman/idcplg?IdcService=GET_FILE&dDocName=DMP407940&RevisionSelectionMethod=LatestReleased&Rendition=thumbnail which fails
3. http://domainname.com:8080/docman/idcplg?IdcService=GET_FILE&dDocName=DMP407940&RevisionSelectionMethod=LatestReleased&Rendition=Primary

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get thumbnails using the function as expected

Cause

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