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Getting Users & Group Information From An LDAP Identity Store Failing With Timeout Errors (Doc ID 1496401.1)

Last updated on AUGUST 30, 2023

Applies to:

Oracle Platform Security for Java - Version 11.1.1.1.0 to 11.1.2.2.0 [Release Oracle11g]
Oracle Fusion Application Toolkit - Version 11.1.8.0.0 to 11.1.8.0.0 [Release 1.0]
Oracle Virtual Directory - Version 11.1.1.6.0 to 11.1.1.9.0 [Release 11g]
Identity Manager - Version 11.1.1.3.0 to 11.1.2.2.1 [Release 11g]
Oracle Access Manager - Version 11.1.1.3.0 to 11.1.2.3.180417 [Release 11g]
Information in this document applies to any platform.

Symptoms

Getting user and group information from an LDAP Identity Store is failing with timeout errors.

Errors like the following are seen in the logs:

 

Changes

 Possibly a firewall or load balancer has been introduced between the WebLogic server and the LDAP server. Or the settings for such a firewall or load balancer have changed.

Cause

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