WebCenter Capture Import Server Is Not Importing PDF Files (Doc ID 1499061.1)

Last updated on AUGUST 26, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to convert PDF files through Adobe Reader, the documents do not convert. The logging in the Import Server log is:

10/04/12 13:16:54 1108 --------------------------------------------------------------------------------
10/04/12 13:16:54 1105 Start processing batch Thu, 4 Oct 2012 18:14:38 +0000.
10/04/12 13:16:54 1106 Importing Email Provider batch Thu, 4 Oct 2012 18:14:38 +0000 into batch IMPNA1004124781411.
10/04/12 13:16:55 1134 File is being processed with Outside In Technology.
10/04/12 13:16:56 1124 File processing complete. 2 page(s) added to batch
10/04/12 13:16:56 5116 Processing attachment #1 [image001.png].
10/04/12 13:16:56 5124 Attachment [image001.png] was skipped because the file name does not match one of the following masks: *.TIF;*.PDF;*.DOC;*.TIFF
10/04/12 13:16:56 5116 Processing attachment #2 [KPMG Special Handling Request Form_Invoice 44551130.pdf].
10/04/12 13:17:14 1135 The file has been validated by OIT.
10/04/12 13:17:14 1137 File is being processed through the Oracle Document Capture printer.
10/04/12 13:17:45 1316 ***Error***Maximum time between pages exceeded.
10/04/12 13:17:45 5139 The attachment [KPMG Special Handling Request Form_Invoice 44551130.pdf] was determined to be invalid.
10/04/12 13:17:45 1124 File processing complete. 0 page(s) added to batch
10/04/12 13:17:45 1107 Batch IMPNA1004124781411 created with 2 pages.
10/04/12 13:17:45 5117 Message successfully imported.
10/04/12 13:17:45 5119 Message number [2] successfully marked for deletion.
10/04/12 13:17:45 1109 Average image processing time = 25.79 seconds.
10/04/12 13:17:45 5110 Logged out of account [dc3pwwy9o] on IMAP server [10.10.10.115].
10/04/12 13:17:45 5111 Disconnected from IMAP server [10.10.10.115].
10/04/12 13:17:45 5112 Disconnected from SMTP server [10.10.10.120].
10/04/12 13:17:45 1104 Job [Invoices - NA] is finished.
10/04/12 13:17:45 1102 ========================================

Cause

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