WebCenter Capture Import Server Fails to Convert Documents and Error "-1 ValidateImageFile - Error Number: 480, Error Desc: Can't create AutoRedraw image" Occurs (Doc ID 1499109.1)

Last updated on FEBRUARY 26, 2015

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to process files through Import Server, they do not import. This issue is only seen when running Import Server as a Windows service.  The following logging is encountered in the Import Server log:

10/14/12 11:55:02 1106 Importing Email Provider batch Sun, 14 Oct 2012 16:15:37 +0000 into batch IMPGBR1014124290202.
10/14/12 11:55:02 1134 File is being processed with Outside In Technology.
10/14/12 11:55:03 -1 ValidateImageFile - Error Number: 480, Error Desc: Can't create AutoRedraw image
10/14/12 11:55:03 1204 ***Warning*** The format of image [C:\DOCUME~1\!CIT_F~1\LOCALS~1\Temp\eceMail\9F20790E-7BCC-4661-93A5-6E322786B6A4\MESSAGE.DOC] is invalid.
10/14/12 11:55:03 -1 ValidateImageFile - Error Number: 480, Error Desc: Can't create AutoRedraw image

Cause

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