OAM 11g: After base installation of WebGate for IIS 7.5, Restart Webserver and confirm WebGate before patching

(Doc ID 1507521.1)

Last updated on JANUARY 24, 2018

Applies to:

Oracle Access Manager - Version to
Information in this document applies to any platform.
1) The WebGate installer informs the user "WebGate Server Configuration has been modified for WebGate

"Please restart your WebServer to complete the installation of WebGate"

2) After installation of the base code for the WebGate, the installation should be confirmed.

The confirmation is documented here


Here the guide indicates that the diagnostic URL should be used, which would exercise the webgate.dll



If the Webgate has been installed with the base installer AND patched without having had the installation verified ( by exercising the webgate.dll )

a crash of W3WP.EXE  is observed.


Faulting application name: w3wp.exe, version: 7.5.7600.16385, time stamp: 0x4a5bd0eb
Faulting module name: MSVCR80.dll, version: 8.0.50727.4927, time stamp: 0x4a27427d
Exception code: 0xc000000d

The WebGate does not initialize, and not oblog (WebGate diagnostic log) is written.




 Installation of base package has been completed and patch has been applied.


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