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When Trying to Access the WCC UI, "Content Server Request Failed. Unable To Retrieve Content" Error is Given (Doc ID 1507704.1)

Last updated on FEBRUARY 02, 2018

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


External or internal contribution UI cannot be accessed anymore.

When trying to login the following error is reported :

Content Server Request Failed. Unable to retrieve content. Security access denied.
Content Server Request Failed. Unable to retrieve content. Unable to open Folder.


The UCM server logs are full of following errors :


<UCM-CS-060003> <Event generated by user 'anonymous' at host '.....:16200'.<UCM-CS-060016> <Referred to by http:/...:16200/cs/login/login.htm.

<UCM-CS-060017> <User agent is Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0 and request method is GET.

<UCM-CS-000001> <general exception intradoc.common.ServiceException: !csCollectionUnableToDownloadFile!csCollectionUnableToOpenCollection at intradoc.server.ServiceRequestImplementor.buildServiceException(




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