WebCenter Forms Recognition Verifier 10g Crashes when Verifying Document - Exception Code "0xc0000005" (Doc ID 1526653.1)

Last updated on FEBRUARY 09, 2017

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

When actively verifying an invoice the Verifier 10g application crashes with exception code "exception code 0xc0000005".  Here is the information from the event viewer:

Fault bucket 3083349748, type 1
Event Name: APPCRASH
Response: None
Cab Id: -812154003

Problem signature:
P1: DstVer.exe
P2: 4.1.0.4157
P3: 4b6fbdfa
P4: ntdll.dll
P5: 6.0.6002.18541
P6: 4ec3e3d5
P7: c0000005
P8: 00066626
P9:
P10:

Attached files:
C:\Users\jennifer.cox\AppData\Local\Temp\WER2898.tmp.version.txt
C:\Users\jennifer.cox\AppData\Local\Temp\WEREF93.tmp.appcompat.txt
C:\Users\jennifer.cox\AppData\Local\Temp\WERF10B.tmp.mdmp

These files may be available here:
C:\Users\jennifer.cox\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report047b8356
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Faulting application DstVer.exe, version 4.1.0.4157, time stamp 0x4b6fbdfa, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e3d5, exception code 0xc0000005, fault offset 0x00066626, process id 0xaac, application start time 0x01ce03b02cc878d5.
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The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID: SC.Pool 0 0
Method Name: IDispenserDriver::DestroyResource
Process Name: DstVer.exe
Exception: C0000005
Address: 0x77096626

Cause

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