OAM Server1 Unable To Authenticate SSO Users Intermittently, Exception in getting user attributes for user, Ignoring failure during Identity Store operation (Doc ID 1549092.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Access Manager - Version 11.1.1.5.0 and later
Information in this document applies to any platform.

Symptoms

OAM version: 11.1.1.5.3, but the issue might also apply to any 11g versions.

OAM Server1 unable to authenticate SSO users intermittently

It is observed that OAM managed server instance is unable to authenticate the SSO users.
If there is a restart of the OAM Managed server, then the issue disappears

The below are errors in OAM managed server 1 out logs file...

<15-Apr-2013 09:51:02 o'clock BST> <Warning> <oracle.oam.user.identity.provider> <BEA-000000> <Login error for user :xxxxx with Error Code: IM_EXCEPTION>
<15-Apr-2013 09:51:04 o'clock BST> <Error> <oracle.oam.user.identity.provider> <OAMSSA-20012> <Exception in getting user attributes for user : xxxxxx>
<15-Apr-2013 09:51:04 o'clock BST> <Warning> <oracle.oam.controller> <OAM-02072> <Ignoring failure during Identity Store operation.>
<15-Apr-2013 09:55:14 o'clock BST> <Warning> <oracle.oam.user.identity.provider> <BEA-000000> <Login error for user :yyyyyy with Error Code: IM_EXCEPTION>
<15-Apr-2013 09:55:16 o'clock BST> <Error> <oracle.oam.user.identity.provider> <OAMSSA-20012> <Exception in getting user attributes for user : yyyyyyy>
<15-Apr-2013 09:55:16 o'clock BST> <Warning> <oracle.oam.controller> <OAM-02072> <Ignoring failure during Identity Store operation.


Cause

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