In Clustered Enviroment 'CsUnableToCaptureExternalUserCredentials' Error Happens On The New User (Doc ID 1553791.1)

Last updated on NOVEMBER 03, 2016

Applies to:

Oracle WebCenter Content - Version 11.1.1.6.0 and later
Information in this document applies to any platform.
Component 'ContentTracker' is enabled
Clustered environment

Symptoms

On : 11.1.1.6.0 version, Content Server

The following error occurs when ever a user logs in or is doing some operations where it's trying to insert or update the user profile, thus causing the PK Violation error:


ERROR
-----------------------
Event generated by user '2DED7359AF17499C95CCD78E12835B76' at host 'CIS'. csUnableToCaptureExternalUserCredentials(!csDbUnableToExecuteQuery,IuserSecurityAttribute(INSERT INTO UserSecurityAttributes
(dUserName\, dAttributeName\, dAttributeType\, dAttributePrivilege)
values('2DED7359AF17499C95CCD78E12835B76'\, '#none'\, 'account'\, 15))!$ORA-00001: unique constraint (VID_OCS.PK_USERSECURITYATTRIBUTES) violated) 2DED7359AF17499C95CCD78E12835B76 [ Details ]

An error has occurred. The stack trace below shows more information.

!csUserEventMessage,2DED7359AF17499C95CCD78E12835B76,CIS!$!csUnableToCaptureExternalUserCredentials,\!csDbUnableToExecuteQuery\,IuserSecurityAttribute(INSERT INTO UserSecurityAttributes
(dUserName\\\, dAttributeName\\\, dAttributeType\\\, dAttributePrivilege)
values('2DED7359AF17499C95CCD78E12835B76'\\\, '#none'\\\, 'account'\\\, 15))\!$ORA-00001: unique constraint (VID_OCS.PK_USERSECURITYATTRIBUTES) violated
!$2DED7359AF17499C95CCD78E12835B76
intradoc.common.ServiceException: !csUnableToCaptureExternalUserCredentials,\!csDbUnableToExecuteQuery\,IuserSecurityAttribute(INSERT INTO UserSecurityAttributes
(dUserName\\\, dAttributeName\\\, dAttributeType\\\, dAttributePrivilege)
values('2DED7359AF17499C95CCD78E12835B76'\\\, '#none'\\\, 'account'\\\, 15))\!$ORA-00001: unique constraint (VID_OCS.PK_USERSECURITYATTRIBUTES) violated
!$2DED7359AF17499C95CCD78E12835B76
  at contenttracker.server.ContentTrackerUserCredentialsFilter.updateUserSystemCredentials(ContentTrackerUserCredentialsFilter.java:252)
  at contenttracker.server.ContentTrackerUserCredentialsFilter.doFilter(ContentTrackerUserCredentialsFilter.java:132)
  at intradoc.shared.PluginFilters.filterWithAction(PluginFilters.java:114)
  at intradoc.shared.PluginFilters.filter(PluginFilters.java:68)
  at intradoc.server.ServiceSecurityImplementor.alterUserCredentials(ServiceSecurityImplementor.java:575)
  at intradoc.server.ServiceSecurityImplementor.globalSecurityCheck(ServiceSecurityImplementor.java:248)
  at intradoc.upload.UploadSecurityImplementor.globalSecurityCheck(UploadSecurityImplementor.java:57)
  at intradoc.server.Service.globalSecurityCheck(Service.java:2737)
  at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:678)
  at intradoc.server.Service.doRequest(Service.java:1956)
  at intradoc.server.ServiceManager.processCommand(ServiceManager.java:437)
  at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
  at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
  at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)
  at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
  at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)

Cause

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