My Oracle Support Banner

"Unexpected error occurred while retrieving 'ucm_123456' from refinery provider ' ' " Error seen in WebCenter Content (WCC) Log File (Doc ID 1567462.1)

Last updated on DECEMBER 15, 2017

Applies to:

Oracle WebCenter Content - Version and later
Information in this document applies to any platform.


Within the WebCenter Content (WCC) application, documents that are submitted to go to the Inbound Refinery are stuck in the 'GenWWW' status. The following error is seen repeatedly within the WCC log file:



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.