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Resolving WSM-02311: 'OracleSystemUser' has insufficient permission to access EJB wsm-pmserver-wls.jar or WSM-02084: Permission "" is required to access the wsm policy manager "UsageTracker" method "recordUsage" (Doc ID 1574074.1)

Last updated on MAY 15, 2023

Applies to:

Oracle Web Services Manager - Version and later
Information in this document applies to any platform.


This document provides instructions how to debug the following:

[ERROR] [WSM-02311] [oracle.wsm.resources.policymanager] [tid: [ACTIVE].ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: <APP NAME> Failed to retrieve requested documents due to underlying error "java.rmi.AccessException: [EJB:010160]Security Violation: User: 'OracleSystemUser' has insufficient permission to access EJB:type=<ejb>, application=wsm-pm, module=wsm-pmserver-wls.jar, ejb=DocumentManager, method=retrieveDocuments, methodInterface=Remote, signature={java.lang.String,java.util.Map}.".

when it occurs repeatedly.

The following error is sometimes seen instead, even though it is similar in nature to the message above:

<Info> <EJB> <[ACTIVE] ExecuteThread: '10' for queue: 'weblogic.kernel.Default (self-tuning)'> <OracleSystemUser> <BEA ID>> <ECID> <VALUE> <BEA-010227> <EJB exception occurred during invocation from home or business: oracle.wsm.policymanager.bean.ejb.impl.UsageTracker generated exception: java.lang.SecurityException: WSM-02084 : Access denied. Permission "" is required to access the wsm policy manager "UsageTracker" method "recordUsage".>

As a result of such messages, services secured with an OWSM policy may fail and in Fusion Middleware Control, editing and importing policies may fail.

These errors can happen in Fusion Middleware 11g or 12c.

Troubleshooting Steps

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In this Document
Troubleshooting Steps

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