OAM WNA integration - System error. Please contact the System Administrator (Doc ID 1580524.1)

Last updated on JUNE 06, 2017

Applies to:

Oracle Access Manager - Version 11.1.1.5.0 to 11.1.2.2.1 [Release 11g]
Information in this document applies to any platform.

Symptoms

On : 11.1.1.5.0 version, Authentication Engine
ACTUAL BEHAVIOR
---------------
Configured WNA .When accessing protected resource gets error- System error. Please contact the System Administrator

Diagnostic logs -

[2013-08-30T11:36:55.377+08:00] [oam_server2] [TRACE] [] [oracle.oam.user.identity.provider] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'
] [userId: <anonymous>] [ecid: 0c377be678a04961:7948acd5:1409f129268:-8000-000000000000376d,0] [SRC_CLASS: oracle.security.am.engines.common.identity.provider.impl.UserProviderI
mpl] [APP: oam_server] [SRC_METHOD: getUsersByAttribute] Found user : user.79 for attribute : sn, value : Administrator

[2013-08-30T11:36:55.377+08:00] [oam_server2] [TRACE] [] [oracle.oam.user.identity.provider] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'
] [userId: <anonymous>] [ecid: 0c377be678a04961:7948acd5:1409f129268:-8000-000000000000376d,0] [SRC_CLASS: oracle.security.am.engines.common.identity.provider.impl.UserProviderI
mpl] [APP: oam_server] [SRC_METHOD: getUsersByAttribute] Found user : Administrator for attribute : sn, value : Administrator


[2013-08-30T11:36:55.384+08:00] [oam_server2] [ERROR] [OAM-02054] [oracle.oam.controller] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [
userId: <anonymous>] [ecid: 0c377be678a04961:7948acd5:1409f129268:-8000-000000000000376d,0] [APP: oam_server] SSO session creation failed.[[
oracle.security.am.common.utilities.exception.AmRuntimeException: Unable to create and persist user session
       at oracle.security.am.engines.sso.adapter.AbstractSessionAdapterImpl.createUpdateSession(AbstractSessionAdapterImpl.java:513)
       at oracle.security.am.engines.enginecontroller.SSOEngineController.createSession(SSOEngineController.java:1773)



[2013-08-30T11:36:55.400+08:00] [oam_server2] [TRACE] [] [oracle.oam.binding] [tid: [ACTIVE].ExecuteThread: '6' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <ano
nymous>] [ecid: 0c377be678a04961:7948acd5:1409f129268:-8000-000000000000376d,0] [SRC_CLASS: oracle.security.am.pbl.transport.http.AMServlet] [APP: oam_server] [SRC_METHOD: doFor
ward] Doing forward to: Base Url: /pages/servererror.jsp, Params: [[{p_error_code=OAM-4}]], Length: 42

Changes

 Default user store is OID and customer have enabled sync of   AD users to OID

Cause

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