Unable to Access Documents after Configuring the WebCenter Portal Content Repository Connection with RIDC Socket SSL Port - The document Service is unavailable

(Doc ID 1588032.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.0 to 11.1.1.8.0 [Release 11g]
Information in this document applies to any platform.

Symptoms


When attempting to configure WebCenter Spaces Connection to UCM (WebCenter Content - WCC) using SSL Socket Port, the following error is reported:

The document Service is unavailable.



Steps To Reproduce:

The issue can be reproduced at will by executing the steps below:

  1. Configure WebCenter Portal Connection to Content Server (WCC) to use SSL as per the following documentation:
     
    Oracle Fusion Middleware Administrator's Guide for Oracle WebCenter Portal
    11g Release 1 (11.1.1.6.0)
    33 Configuring SSL
    33.7 Securing the WebCenter Portal Connection to Content Server with SSL
     
  2. Access documents from WebCenter Spaces. The following message is displayed:

    The document Service is unavailable.

  3. The WC_Spaces.out file will report the following errors:

    < java.lang.RuntimeException: Jul 24, 2013 10:53:08 AM oracle.webcenter.content.integration.spi.ucm.UCMBridge getServerEnvironment
    SEVERE: Unable to retrieve server environment associated with repository DEV_UCM. Error occurred when calling service GET_ENVIRONMENT, as user weblogic, at timestamp 7/24/13 10:53 AM.
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getServerEnvironment(UCMBridge.java:2114)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.access$100(UCMBridge.java:50)
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge$1.run(UCMBridge.java:1854)
    ...
    Caused By: oracle.stellent.ridc.protocol.ProtocolException: Unable to initialize connection idcs://ucmserver:4488
    at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:35)
    at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:22)
    ...

    Caused By: oracle.stellent.ridc.protocol.intradoc.socket.SSLProtocolException: Keystore file [/apps/WCRDEV/jks/identity/identity.jks] is not a valid keystore
    at oracle.stellent.ridc.protocol.intradoc.socket.SSLSocketConnection.createSocket(SSLSocketConnection.java:75)
    at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnection.connect(SocketConnection.java:44)
    at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:33)
    ...

    Caused By: java.lang.NullPointerException
    at oracle.stellent.ridc.protocol.intradoc.socket.SSLSocketConnection.createSocket(SSLSocketConnection.java:72)
    at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnection.connect(SocketConnection.java:44)
    at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:33)
    ...
    >>


     
     

Changes

Securing (SSL) connection between WebCenter Portal and Content Repository (WCC).

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms