Unable to Access Documents after Configuring the WebCenter Portal Content Repository Connection with RIDC Socket SSL Port - The document Service is unavailable (Doc ID 1588032.1)

Last updated on AUGUST 02, 2024

Applies to:

Symptoms

When attempting to configure WebCenter Spaces Connection to UCM (WebCenter Content - WCC) using SSL Socket Port, the following error is reported:

The document Service is unavailable.

Steps To Reproduce:

The issue can be reproduced at will by executing the steps below:

1. Configure WebCenter Portal Connection to Content Server (WCC) to use SSL as per the following documentation:
    
   Oracle Fusion Middleware Administrator's Guide for Oracle WebCenter Portal
   11g Release 1 (11.1.1.6.0)
   33 Configuring SSL
   33.7 Securing the WebCenter Portal Connection to Content Server with SSL
    
2. Access documents from WebCenter Spaces. The following message is displayed:
   
   The document Service is unavailable.
   
   
3. The WC_Spaces.out file will report the following errors:
   
   < java.lang.RuntimeException: Jul 24, 2013 10:53:08 AM oracle.webcenter.content.integration.spi.ucm.UCMBridge getServerEnvironment
   SEVERE: Unable to retrieve server environment associated with repository DEV_UCM. Error occurred when calling service GET_ENVIRONMENT, as user weblogic, at timestamp 7/24/13 10:53 AM.
   at oracle.webcenter.content.integration.spi.ucm.UCMBridge.getServerEnvironment(UCMBridge.java:2114)
   at oracle.webcenter.content.integration.spi.ucm.UCMBridge.access$100(UCMBridge.java:50)
   at oracle.webcenter.content.integration.spi.ucm.UCMBridge$1.run(UCMBridge.java:1854)
   ...
   Caused By: oracle.stellent.ridc.protocol.ProtocolException: Unable to initialize connection idcs://<HOSTNAME>:<PORT>
   at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:35)
   at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:22)
   ...
   

   Caused By: oracle.stellent.ridc.protocol.intradoc.socket.SSLProtocolException: Keystore file [/apps/WCRDEV/jks/identity/identity.jks] is not a valid keystore
   at oracle.stellent.ridc.protocol.intradoc.socket.SSLSocketConnection.createSocket(SSLSocketConnection.java:75)
   at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnection.connect(SocketConnection.java:44)
   at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:33)
   ...

   Caused By: java.lang.NullPointerException
   at oracle.stellent.ridc.protocol.intradoc.socket.SSLSocketConnection.createSocket(SSLSocketConnection.java:72)
   at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnection.connect(SocketConnection.java:44)
   at oracle.stellent.ridc.protocol.intradoc.socket.SocketConnectionManager.initializeConnection(SocketConnectionManager.java:33)
   ...
   >>

   
    
    

Changes

Securing (SSL) connection between WebCenter Portal and Content Repository (WCC).

Cause

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