Unable to Access Documents after Configuring the WebCenter Portal Content Repository Connection with RIDC Socket SSL Port - The document Service is unavailable

(Doc ID 1588032.1)

Last updated on OCTOBER 14, 2016

Applies to:

Oracle WebCenter Portal - Version to [Release 11g]
Information in this document applies to any platform.


When attempting to configure WebCenter Spaces Connection to UCM using SSL Socket Port, the following error is reported:

The document Service is unavailable.

Steps To Reproduce:

The issue can be reproduced at will by executing the steps below:

  1. Configure WebCenter Portal Connection to Content Server to use SSL as per the following documentation:
    Oracle Fusion Middleware Administrator's Guide for Oracle WebCenter Portal
    11g Release 1 (
    33 Configuring SSL
    33.7 Securing the WebCenter Portal Connection to Content Server with SSL
  2. Access documents from WebCenter Spaces. The following message is displayed:
    The document Service is unavailable.
    The WC_Spaces.out file will report the following errors:


Securing (SSL) connection between WebCenter Portal and Content Repository.


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