Forms Recognition RTS Server Stops Processing During the Classification / Extraction Step (Doc ID 1601125.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Forms Recognition - Version 10.1.3.5.0 and later
Information in this document applies to any platform.

Symptoms

RTS Server hangs / stops processing for a specific invoice during the Classification / Extraction.

  1. The invoice is not completed by RTS.
  2. A restart of the RTS Service is needed to continue processing other invoices.
  3. The issue is repeatable with the invoice that cause the hanging / stopping of processing.

Cause

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