JVM Crash On ole32.dll (Doc ID 1601904.1)

Last updated on MARCH 08, 2017

Applies to:

JDBC - Version 11.2.0.3.0 and later
Java SE JDK and JRE - Version 1.6.0 and later
Information in this document applies to any platform.

Symptoms

The JVM on Citrix clients running Windows Sever 2008 crashes and brings WorkFlow Manager (WFM) down with it.
There are no java exceptions being thrown in the console, nor in the logs captured on the client.
The JVM crashes are sporadic, and not reproducible on the spot. They have a similar pattern, but do not always occur. Most users experience WFM disappearing when they complete a work item, which triggers new work to be assigned and a few system calls are triggered. However, they can go a week or two without having it happen, then suddenly have it happen 2-3 times in a single day.

When the JVM crashes, it leaves behind a log reporting EXCEPTION_ACCESS_VIOLATION (0xc0000005).

 

 

Cause

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