Attempt to Subscribe to WCC Content from Portal App Gives !csUnableToSubscribe Error (Doc ID 1604693.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Symptoms

You are using WCC and Portal together. You have written a Portal application that is intended to subscribe a given user to WCC content. This operation fails with this error:

<Nov 21, 2013 4:21:02 PM IST> <Error> <oracle.ucm.idccs> <UCM-CS-060003> <Event generated by user '<user>' at host 'CIS'.>
<Nov 21, 2013 4:21:02 PM IST> <Error> <oracle.ucm.idccs> <UCM-CS-000001> <general exception
intradoc.common.ServiceException: !csUnableToSubscribe,user,ekp.support!csUserInsufficientAccess,<user>
at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
at intradoc.server.Service.buildServiceException(Service.java:2326)
at intradoc.server.Service.createServiceExceptionEx(Service.java:2320)
at intradoc.server.Service.createServiceException(Service.java:2315)
at intradoc.server.ServiceSecurityImplementor.globalSecurityCheck(ServiceSecurityImplementor.java:362)
at intradoc.upload.UploadSecurityImplementor.globalSecurityCheck(UploadSecurityImplementor.java:57)
at intradoc.server.Service.globalSecurityCheck(Service.java:2737)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:678)
at intradoc.server.Service.doRequest(Service.java:1956)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:437)
at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
>

Changes

Cause

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