Unable To Browse Folders/Libraries Using the WebCenter Content Mobile App for iOS/Android (Doc ID 1606506.1)

Last updated on MAY 10, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to browse libraries/folders from the WebCenter Content Mobile App for iOS / Android, the following error is displayed:

"The request was not processed by the Service handler because of a protocol error"

The following exception is displayed in the logs:

The request headers parsed from the request are:
{HTTP_USER_AGENT=Mozilla WebCenter Mobile Content/11.1.1.8.0.3 (iPhone; U; CPU iPhone OS 7.0.4; en_ZA), IsServletRequest=1, HTTP_ACCEPT_LANGUAGE=en-us, SERVER_PROTOCOL_TYPE=NONE, HTTP_ACCEPT=application/xml, IDCCOOKIEPATH=, HTTP_ACCEPT_ENCODING=gzip, deflate, SERVER_SOFTWARE=WebLogic Server 10.3.6.0 Tue Nov 15 08:52:36 PST 2011 1441050 Oracle WebLogic Server Module Dependencies 10.3 Thu Sep 29 17:47:37 EDT 2011 Oracle WebLogic Server on JRockit Virtual Edition Module Dependencies 10.3 Wed Jun 15 17:54:24 EDT 2011 , SERVER_NAME=123.456.789.123, URI_PATH=/cs/idcplg, SERVER_PROTOCOL=HTTP, SOAP:Serializer=xml, REQUEST_METHOD=GET, RemoteClientHostAddress=111.222.333.444, SERVER_PORT=16201, IdcAuthChallengeType=http, REMOTE_ADDR=111.222.333.444, IS_HTTPS=0, HTTP_ACCEPT_CHARSET=UTF-8, HTTP_HOST=123.456.789.123:16201, HTTP_CONNECTION=keep-alive, EXTERNAL_ACCOUNTS=, IsCookieLoggedIn=1, REMOTE_USER=john.doe, SOAP:IsSoapRequest=1, EXTERNAL_ROLES=, IDC_REQUEST_AGENT=webserver, QUERY_STRING=IsSoap=1&IdcService=FLD_BROWSE&UserDateFormat=iso8601&UserTimeZone=UTC&doMarkFavorites=1&doCombinedBrowse=1&doCombinedCount=1&combinedCount=25&combinedStartRow=0&combinedSortField=fLastModifiedDate&combinedSortOrder=desc&foldersFilterQuery=&filesFilterQuery=&filterFavorites=&items=fFolderGUID:FLD_ENTERPRISE_LIBRARY&doFilterSystemFolders=&doRetrieveTargetInfo=1&idcToken=1386230159472:5B9B305D49859234DA1F6E9EAC887848, ThreadCount=1}
--------------
No service defined for FLD_BROWSE. stack trace [ Details ]  
An error has occurred. The stack trace below shows more information.

!$The request was not processed by the Service handler because of a protocol error.<br>The request headers parsed from the request are:<br>{HTTP_USER_AGENT=Mozilla WebCenter Mobile Content/11.1.1.8.0.3 (iPhone; U; CPU iPhone OS 7.0.4; en_ZA)\, IsServletRequest=1\, HTTP_ACCEPT_LANGUAGE=en-us\, SERVER_PROTOCOL_TYPE=NONE\, HTTP_ACCEPT=application/xml\, IDCCOOKIEPATH=\, HTTP_ACCEPT_ENCODING=gzip\, deflate\, SERVER_SOFTWARE=WebLogic Server 10.3.6.0 Tue Nov 15 08:52:36 PST 2011 1441050 Oracle WebLogic Server Module Dependencies 10.3 Thu Sep 29 17:47:37 EDT 2011 Oracle WebLogic Server on JRockit Virtual Edition Module Dependencies 10.3 Wed Jun 15 17:54:24 EDT 2011 \, SERVER_NAME=123.456.789.123\, URI_PATH=/cs/idcplg\, SERVER_PROTOCOL=HTTP\, SOAP:Serializer=xml\, REQUEST_METHOD=GET\, RemoteClientHostAddress=111.222.333.444\, SERVER_PORT=16201\, IdcAuthChallengeType=http\, REMOTE_ADDR=111.222.333.444\, IS_HTTPS=0\, HTTP_ACCEPT_CHARSET=UTF-8\, HTTP_HOST=123.456.789.123:16201\, HTTP_CONNECTION=keep-alive\, EXTERNAL_ACCOUNTS=\, IsCookieLoggedIn=1\, REMOTE_USER=m_croxon\, SOAP:IsSoapRequest=1\, EXTERNAL_ROLES=\, IDC_REQUEST_AGENT=webserver\, QUERY_STRING=IsSoap=1&IdcService=FLD_BROWSE&UserDateFormat=iso8601&UserTimeZone=UTC&doMarkFavorites=1&doCombinedBrowse=1&doCombinedCount=1&combinedCount=25&combinedStartRow=0&combinedSortField=fLastModifiedDate&combinedSortOrder=desc&foldersFilterQuery=&filesFilterQuery=&filterFavorites=&items=fFolderGUID:FLD_ENTERPRISE_LIBRARY&doFilterSystemFolders=&doRetrieveTargetInfo=1&idcToken=1386230159472:5B9B305D49859234DA1F6E9EAC887848\, ThreadCount=1}<br>--------------<br>No service defined for FLD_BROWSE.!$stack trace  
!$stack trace  
 at intradoc.common.IdcLogWriter.doMessageAppend(IdcLogWriter.java:85)
 at intradoc.common.Log.addMessage(Log.java:279)
.....



Cause

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