Problem Accessing User Profile: Error Retrieving Reporting Chain

(Doc ID 1606672.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle WebCenter Portal - Version and later
Information in this document applies to any platform.


When accessing 'My Profile' page, the error 'Unexpected error retrieving reporting chain' is returned in a framework window. If the same steps are repeated several times, eventually, the user's profile will display.


The following error is reported in the WebCenter diagnostic log -



Most likely due to recent changes to LDAP profile information in the environment.


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