Problem Accessing User Profile: Error Retrieving Reporting Chain

(Doc ID 1606672.1)

Last updated on MAY 01, 2018

Applies to:

Oracle WebCenter Portal - Version and later
Information in this document applies to any platform.


When accessing 'My Profile' page, the error 'Unexpected error retrieving reporting chain' is returned in a framework window. If the same steps are repeated several times, eventually, the user's profile will display.


The following error is reported in the WebCenter diagnostic log:

<Dec 5, 2013 4:24:06 PM EST> <Error> <oracle.webcenter.framework.service> <BEA-000000> <
oracle.webcenter.peopleconnections.profile.ProfileException: Unexpected error retrieving reporting chain
at oracle.webcenter.peopleconnections.profile.internal.view.taglib.OrgBreadCrumbs.getReportingChain(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(



Most likely due to recent changes to LDAP profile information in the environment.


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