Problem Accessing User Profile: Error Retrieving Reporting Chain (Doc ID 1606672.1)

Last updated on NOVEMBER 19, 2016

Applies to:

Oracle WebCenter Portal - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

When accessing 'My Profile' page, the error 'Unexpected error retrieving reporting chain' is returned in a framework window. If the same steps are repeated several times, eventually, the user's profile will display.

 

The following error is reported in the WebCenter diagnostic log -

 

Changes

Most likely due to recent changes to LDAP profile information in the environment.

Cause

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