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Error Configuring Imaging Commit Profile "TCM-00020: Unable to authenticate user" (Doc ID 1611306.1)

Last updated on SEPTEMBER 27, 2022

Applies to:

Oracle WebCenter Capture 10g - Version and later
Information in this document applies to any platform.


Error message when attempting to connect to Imaging Server and configure the Imaging commit profile after a second IPM node is started.

Failed to automatically connect to I/PM system and retrieve data. Please correct the log in settings and reconnect.
Error: Failed to log in.
Exception: oracle.imaging.ImagingException:
TCM-00020: Unable to authenticate user
Fault Type: Usage.


 Added a second Imaging node, plus load balancing.


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