Error Configuring Imaging Commit Profile "TCM-00020: Unable to authenticate user" (Doc ID 1611306.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

Error message when attempting to connect to Imaging Server and configure the Imaging commit profile after a second IPM node is started.

Failed to automatically connect to I/PM system and retrieve data. Please correct the log in settings and reconnect.
Error: Failed to log in.
Exception: oracle.imaging.ImagingException:
TCM-00020: Unable to authenticate user
Fault Type: Usage.

Changes

 Added a second Imaging node, plus load balancing.

Cause

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