Sites/Community-Gadget/OAM Integration Error: "OAMAGENT-02071: Unknown Exception"

(Doc ID 1627180.1)

Last updated on OCTOBER 31, 2016

Applies to:

Oracle WebCenter Sites - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

While logging into WebCenter Sites which is integrated with OAM for SSO, get the following error in the sites.log, but can still login.

[2014-01-21 09:13:12,625 CST] [ERROR] [.kernel.Default (self-tuning)'] [fatwire.logging.cs.request] Exception including resource /jsp/cs_deployed/CG/GetMultiTicket.jsp
javax.servlet.ServletException: com.fatwire.wem.sso.SSOException: TokenAuthority request failed: oracle.security.am.asdk.AccessException: OAMAGENT-02071: Unknown exception.
at weblogic.servlet.jsp.PageContextImpl.handlePageException(PageContextImpl.java:417)
at jsp_servlet._jsp._cs_deployed._cg.__getmultiticket._jspService(__getmultiticket.java:129)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
...
Caused by: com.fatwire.wem.sso.SSOException: TokenAuthority request failed: oracle.security.am.asdk.AccessException: OAMAGENT-02071: Unknown exception.
at com.fatwire.wem.sso.oam.OAMProvider.callTokenAuthority(OAMProvider.java:299)
at com.fatwire.wem.sso.oam.OAMProvider.getTicket(OAMProvider.java:159)
at com.fatwire.wem.sso.oam.OAMProvider.getMultiTicket(OAMProvider.java:176)
at com.fatwire.wem.sso.SSOSession.getMultiTicket(SSOSession.java:155)
at jsp_servlet._jsp._cs_deployed._cg.__getmultiticket._jspService(__getmultiticket.java:105)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)
... 86 more
[2014-01-21 09:13:12,632 CST] [ERROR] [.kernel.Default (self-tuning)'] [fatwire.logging.cs.jsp] Failure executing JSPCG/GetMultiTicket Exception calling include: page:/jsp/cs_deployed/CG/GetMultiTicket.jsp
javax.servlet.ServletException tossed:com.fatwire.wem.sso.SSOException: TokenAuthority request failed: oracle.security.am.asdk.AccessException: OAMAGENT-02071: Unknown exception.
[2014-01-21 09:13:12,632 CST] [ERROR] [.kernel.Default (self-tuning)'] [com.fatwire.logging.cs] Unable to evaluate element CG/GetMultiTicket

In the application server where the token authority is deployed see:

Jan 21, 2014 9:13:12 AM oracle.security.am.asdk.ResourceRequest isProtected
SEVERE: Unknown exception.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms