Complex Excel Files are not Opening in the WebCenter Content: Imaging Viewer (Doc ID 1627713.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.7.0 to 11.1.1.7.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

Complex Excel documents are not able to be viewed using the Advanced or Basic Viewer. The environment does not have Viewer Cache enabled. A timeout error occurs.

A cache exception occurred. [[J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document
J2EE JOC-043 base exception: There was an error launching the external transformation process: 30
out of memory oracle.imaging.ImagingException: TCM-07023
stackTraceId: 2-1384280798713
faultType: SYSTEM
faultDetails:
 ErrorCode = oracle.ias.cache.CacheException, ErrorMessage =
J2EE JOC-044 An exception is occurring in the method. CacheAccess.get
Error transforming document
J2EE JOC-043 base exception:
There was an error launching the external transformation process:
30

 

Cause

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