Importing WebCenter Space Fails To Retain Membership Information On the Members Tab When Using External LDAP Identity Store (Doc ID 1628310.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Symptoms

Customer has two WebCenter Portal 11.1.1.7.0 installs (Dev and QA) both clustered with two managed servers in each setup.
Both setups have the policy and credential stores pointing at their respective databases.

Both Dev and QA are using the same DN in the database store: cn=jpsPolicyRootNode
Both setups are also using external 3rd part ldap servers (sunldap) They each have their own and do not use the same one.


During export/import of a Space (simple test space containing two group members and one user, and only one page) the import completes but when viewing the Space they do not see any of the members displaying on the Members Tab.  Viewing the roles for the Space using EM they are showing as being available, but the GUI of Spaces is not displaying them.

The logs are showing an error like:

They are unable to perform the import of this space.

Cause

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