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Forms Recognition WebVerifier Cannot Open Batches (No Error Returned) (Doc ID 1632882.1)

Last updated on MAY 23, 2018

Applies to:

Oracle WebCenter Forms Recognition - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to open a batch in WebVerifier, the image is not displayed and the Verifier Form is never loaded.  After about a minute, the batch list is simply shown again and the batch that was attempted to open remains locked.  No error message is immediately displayed, but in some environments an error may be displayed after the user logs out or logs closes the browser and logs back in to the Web Verifier.  The error returned in that case is:

Error HRESULT E_FAIL has been returned from a call to a COM component.

 

Cause

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