Capture Import Processor Email Job Cannot Import or Connect Using IMAP SSL

(Doc ID 1632916.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Cannot connect to IMAP SSL using the Enterprise Capture email job.  Connecting using openssl works without issue.

Below is the stack trace for ImportProcessor when running that job:

[ACTIVE].ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: [ecid]] [APP: capture] Error connecting to account[[
oracle.odc.exception.CaptureException: Error connecting to account
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:194)
at oracle.odc.importprocessor.email.EmailSource.process(EmailSource.java:1108)

at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Caused by: javax.mail.MessagingException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target;
nested exception is:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:571)
at javax.mail.Service.connect(Service.java:288)
at oracle.odc.importprocessor.email.EmailSource.processAccount(EmailSource.java:192)

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms