WebCenter Portal Event Email Notification Contains File Attachment Called Not Supported Calendar Message.ics (Doc ID 1633374.1)

Last updated on NOVEMBER 01, 2022

Applies to:

Symptoms

When subscribing to events in a Space, and creating a new event in the calendar, a notification email in the local MS Outlook client contains an attachment stating "not supported calendar message.ics" 

This was not seen in 11.1.1.5.4 but it is seen in 11.1.1.6.6.

In 11.1.1.5.4 the email has an attached file but it is named with the created event name .ics. For example testevent.ics

The reason this was working in 11.1.1.5.4 is that we have seen in 11.1.1.6.6 the email embeds the ics data, compared to 11.1.1.5.4 which was attaching the ics file to the email.

It is only the automated notification email that has issues.

Searching online seems to indicate issues with how Outlook handles the ics data and their formatting.

It happens for all users on all PC's (Windows 7) using the same Outlook version: MS Office Outlook 2007 (12.0.6680.5000) SP3 MSO (12.0.6683.5000)

This happens for old and new Spaces so it is not specific to one Space.

Changes

Cause

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