My Oracle Support Banner

Exception Trying To Provision User Anonymous: "Anonymous users cannot save their credentials " (Doc ID 1635472.1)

Last updated on SEPTEMBER 20, 2023

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

The following is recorded in the Content Server log:

Exception trying to provision user anonymous Anonymous users cannot save their credentials

An error has occurred. The stack trace below shows more information.

!$Exception trying to provision user anonymous!csAnonymousUserCannotSave
intradoc.data.DataException: !csAnonymousUserCannotSave
       at intradoc.server.UserStorage.storeUserDatabaseProfileData(UserStorage.java:199)
       at idc.provider.jps.IdentityStoreSync.syncUsers(IdentityStoreSync.java:222)
       at idc.provider.jps.IdentityStoreSync.syncUsers(IdentityStoreSync.java:128)
       at idc.provider.jps.JpsUserHandler.syncUsersFromIdentityStore(JpsUserHandler.java:95)
       at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
       at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
       at java.lang.reflect.Method.invoke(Method.java:597)
       at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
       at intradoc.server.Service.doCode(Service.java:592)
       at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1693)
       at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1485)
       at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1416)
       at intradoc.server.Service.executeActions(Service.java:545)
       at intradoc.server.ServiceRequestImplementor.doRequestInternalEx(ServiceRequestImplementor.java:958)
       at intradoc.server.Service.doRequestInternal(Service.java:2008)
       at intradoc.server.jobs.ServiceJobImplementor.executeService(ServiceJobImplementor.java:1

Changes

Upgraded to WebCenter Content 11.1.1.8 that introduced new schedule job called SynchronizeUsers

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.