Email Attachments Are Failing To be Extracted In Capture Client "Error extracting attachments" (Doc ID 1681236.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Configured a Capture Workspace to process email attachments from an inbox. Within the Capture Client, the email is there, but the attachment(s) failed to be included.

The Capture logs show the following error:

[2014-06-06T11:02:50.017-07:00] [capture_server1] [ERROR] [] [oracle.odc.importprocessor.ImportJobSchedulerSessionBean] [tid: [ACTIVE].ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: ] [ecid: fc3951f35315a21b:7cada950:1466e2fc653:-8000-0000000000004623,0] [APP: capture] Error extracting attachments[[
oracle.odc.exception.CaptureException: Error extracting attachments

Cause

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