The Document Preview is not Working for Some Type of Documents in WebCenter Portal (Doc ID 1901453.1)

Last updated on JULY 12, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.0 to 11.1.1.8.3 [Release 11g]
Information in this document applies to any platform.

Symptoms

The Document Preview is not working for some types of documents in WebCenter Portal.  The document properties are displayed but the file preview is not shown.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:

  1. Do a search from the WebCenter Portal Global Search tool bar.
     
  2. In the search results click the link for a document (e.g. a .doc file).
    This opens the document Mini Properties Task Flow instead of the document Preview.
    To see what you should see when selecting a file after a search click here.
      
  3. Go to the Documents Page or the Document Explorer Task Flow and navigate to the file.
    You will see the document properties are displayed but the file preview is not shown.
     
    To see what you should see when navigating to a file click here.

 

Cause

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