WCS 11.1.1.8 Installation Fails With DB Ping Failure (Doc ID 1910069.1)

Last updated on FEBRUARY 28, 2022

Applies to:

Symptoms

On :  WebCenter Sites versions 11.1.1.6.1 through 11.1.1.8.0 the following can be observed (example from 11.1.1.8.0)

11.1.1.8 DB ping failure and http 500 error received during installation
Using a test jsp with the same connection string works fine.

The same error is thrown for both the GUI installer and the silent installer.
 

ERROR
-----------------------

Error in Sites.log :

[2014-07-08 18:05:13,046 GMT] [ERROR] [ssor[StandardEngine[Catalina]]] [logging.cs.cache.ehcache] Unable to initialize ehcache ManagementService. JMX data will not be available.
net.sf.ehcache.CacheException: javax.management.InstanceAlreadyExistsException: net.sf.ehcache:type=CacheManager,name=cs-cache
       at net.sf.ehcache.management.ManagementService.init(ManagementService.java:166)


Error in : install_log.log

[2014-07-08 18:01:44.303][CS.INSTALL][INFO] CSWarBuilder.reset() : Finished building cs.war cleaning up working directories
[2014-07-08 18:01:44.342][CS.INSTALL][INFO] Creating pre-configured cas.war file.
[2014-07-08 18:01:48.428][CS.INSTALL][INFO] Creating cas.ear
[2014-07-08 18:01:48.429][CS.INSTALL][INFO] ActionHandler.createDirectory()  Created directory .../ominstallinfo/cas_temp/META-INF
[2014-07-08 18:01:48.430][CS.INSTALL][INFO] ActionHandler.copyFile()  Copying .../ominstallinfo/cas.war
[2014-07-08 18:01:51.463][CS.INSTALL][INFO] Deploying cas
[2014-07-08 18:01:52.029][CS.INSTALL][INFO] InstallActionManager.orderActions() : StartAppServer Action found at = (-1)
[2014-07-08 18:01:52.029][CS.INSTALL][INFO] InstallActionManager.orderActions() : StartAppServer Action found at = (-1)
[2014-07-08 18:22:13.102][CS.INSTALL][INFO] CSSetupEngine.postURL:  PostURL success for http://host:port/cs/HelloCS
[2014-07-08 18:22:13.335][CS.INSTALL][ERROR] CSSetupEngine.doPing:  Database Ping Failed.
Make sure your application server and web server are running.
Response received = HTTP/1.1 500 Internal Server Error
Date: Tue, 08 Jul 2014 18:22:13 GMT
Content-Length: 3692
Connection: close
Content-Type: text/html;charset=utf-8
Server: Apache-Coyote/1.1

Apache Tomcat/6.0.37 - Error report

HTTP Status 500 - Servlet execution threw an exception

type Exception report

message Servlet execution threw an exception

description The server encountered an internal error that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception
com.fatwire.auth.RequestAuthenticationFilter.doFilter(RequestAuthenticationFilter.java:198)
COM.FutureTense.Servlet.URLRewriteFilter.doFilter(URLRewriteFilter.java:81)
com.fatwire.wem.sso.cas.filter.CASFilter.doFilter(CASFilter.java:701)
com.fatwire.wem.sso.SSOFilter.doFilter(SSOFilter.java:51)

root cause

javax.servlet.ServletException: Servlet execution threw an exception
com.fatwire.cs.core.logging.context.filter.ContextHeaderFilter.doFilterWork(ContextHeaderFilter.java:37)
com.fatwire.cs.core.logging.context.filter.RunOncePerRequestFilter.doFilter(RunOncePerRequestFilter.java:54)
com.fatwire.cs.core.logging.context.filter.HttpFilter.doFilter(HttpFilter.java:46)
com.fatwire.auth.RequestAuthenticationFilter.doFilter(RequestAuthenticationFilter.java:193)
COM.FutureTense.Servlet.URLRewriteFilter.doFilter(URLRewriteFilter.java:81)
com.fatwire.wem.sso.cas.filter.CASFilter.doFilter(CASFilter.java:701)
com.fatwire.wem.sso.SSOFilter.doFilter(SSOFilter.java:51)

root cause

java.lang.NoClassDefFoundError: Could not initialize class COM.FutureTense.Common.FTProperties

Changes

Cause

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