Unable to View, Edit, Delete or Take Offline a Portal in WebCenter Portal (Doc ID 1914117.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.5.4 to 11.1.1.9.161018 [Release 11g]
Information in this document applies to any platform.

Symptoms

Unable to View, Edit, Delete or Take Offline a Portal.

 

ERROR

Errors might be slightly different depending the version of WebCenter Portal and root cause of the issue (missing MDS files).

 

Here are some examples:

 

When attempting to View, Edit or Administer the Portal,
one of the following error occurs.

Internal Error

 

or

PortalTest is no longer available.
The portal might have been deleted or renamed.

 

 

When attempting to delete the Portal,
one of the following errors occurs.

Error
Messages for this page are listed below.
WCS#2015.04.24.15.00.40: Unable to delete selected Space(s).
WCS#2015.04.24.15.00.40: Updates or deletes are being performed on Space TestPortal by another Moderator. Please try again after some time.

 

or

WCS#2017.01.17.11.24.11: Portal operation resulted in unexpected exception.

 

 

When attempting to take Offline the Portal,
the following error occurs.

Error
Messages for this page are listed below.
WCS#2015.04.24.15.01.25: Unable to to perform the operation on the selected Space(s) due to unknown errors
WCS#2015.04.24.15.01.25: Few of the mandatory resource(s) are in use. Please try again later.

 

 

The Spaces diagnostic log shows one of the the following errors (where TestPortal is the name of the affected Portal):

 

[2015-05-20T10:38:18.634-04:00] [WC_Spaces1] [WARNING] [] [oracle.webcenter.webcenterapp] [tid: [ACTIVE].ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: testuser] [ecid: 4bcb7f0ea18515d2:29a482e6:14499eec152:-8000-00000000000fde74,0] [APP: webcenter#11.1.1.4.0] [[
oracle.mds.persistence.DocumentNotFoundException: MDS-00575: failure to acquire write lock for /oracle/webcenter/framework/scope/scopedMD/TestPortal/scope.xml
MDS-00574: The document /oracle/webcenter/framework/scope/scopedMD/TestPortal/scope.xml does not exist in the configured metadata store.
...

Caused by: oracle.mds.persistence.DocumentNotFoundException: MDS-00574: The document /oracle/webcenter/framework/scope/scopedMD/TestPortal/scope.xml does not exist in the configured metadata store.

 

or

[2017-01-18T09:35:30.700-05:00] [WC_Spaces1] [ERROR] [] [oracle.webcenter.webcenterapp.internal.view.error.WCErrorHandlerImpl] [tid: [ACTIVE].ExecuteThread: '27' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: testuser] [ecid: 005H_xK51ih8Tsb6TJi8UO0009Hc0006d9,0:2] [APP: webcenter#11.1.1.4.0] WCS#2017.01.18.09.35.30: Unable to get metadata for portal TestPortal.

[2017-01-18T09:35:30.702-05:00] [WC_Spaces1] [ERROR] [] [oracle.webcenter.webcenterapp.internal.view.error.WCErrorHandlerImpl] [tid: [ACTIVE].ExecuteThread: '27' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: testuser] [ecid: 005H_xK51ih8Tsb6TJi8UO0009Hc0006d9,0:2] [APP: webcenter#11.1.1.4.0] [[
oracle.webcenter.spaces.SpacesException: Unable to get metadata for portal TestPortal.
at oracle.webcenter.spaces.internal.model.SpaceImpl.getMetadataMO(SpaceImpl.java:2172)
at oracle.webcenter.spaces.internal.model.SpaceImpl.getMetadata(SpaceImpl.java:283)
...

Caused by: oracle.mds.core.MetadataNotFoundException: MDS-00013: no metadata found for metadata object "/oracle/webcenter/space/metadata/spaces/TestPortal/space.xml"

 


STEPS

The issue can be reproduced at will with the following steps:

  1. Connect to WebCenter Portal as an administrator user.
     
  2. Navigate to the affected Portal.
    This will returns one of the following errors:

        Internal Error (WCS#...)

    or

        PortalTest is no longer available.
        The portal might have been deleted or renamed.
     
     
  3. Go to WebCenter Portal Administration -> Portals.
     
  4. Select the Portal and try to Edit.
    This will returns one of the following errors:

       Internal Error (WCS#...)

    or

       PortalTest is no longer available.
       The portal might have been deleted or renamed.

     
  5. Select the Portal and try to delete.
    This will return one of the following errors:
     
    Error
    Messages for this page are listed below.
    WCS#2015.04.24.15.00.40: Unable to delete selected Space(s).
    WCS#2015.04.24.15.00.40: Updates or deletes are being performed on Space TestPortal by another Moderator. Please try again after some time.

    or


    WCS#2017.01.17.11.24.11: Portal operation resulted in unexpected exception.
     
     
  6. Select the Portal and try to get offline.
    This returns the following error:
     
    Error
    Messages for this page are listed below.
    WCS#2015.04.24.15.01.25: Unable to to perform the operation on the selected Space(s) due to unknown errors
    WCS#2015.04.24.15.01.25: Few of the mandatory resource(s) are in use. Please try again later.
      

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms