How to Troubleshoot "Image export failed with code 3" Error in Conversion Processor (OIT Conversion)
(Doc ID 1916411.1)
Last updated on APRIL 15, 2024
Applies to:
Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and laterInformation in this document applies to any platform.
Goal
How to troubleshoot "Image export failed with code 3" error message with OIT conversion. In this case, the stack trace in the Capture Managed Server log might appear as:
'weblogic.kernel.Default (self-tuning)'] [userId: <UID>] [ecid: <ECID>] [APP: capture] Error occurred while processing batch.[[
oracle.odc.docconverter.DocExportException: Image export failed with code 3
at oracle.odc.docconverter.oit.DocumentExportImpl.export(DocumentExportImpl.java:137)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFile(DocumentConverterProcessor.java:495)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatchDocuments(DocumentConverterProcessor.java:212)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatch(DocumentConverterProcessor.java:139)
at oracle.odc.batchprocessor.BatchProcessorBean.processMessage(BatchProcessorBean.java:135)
at oracle.odc.batchprocessor.DocumentConversionProcessorBean.onMessage(DocumentConversionProcessorBean.java:59)
at sun.reflect.GeneratedMethodAccessor389.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:113)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:100)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:154)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
at sun.reflect.GeneratedMethodAccessor297.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:68)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy211.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:583)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:486)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:389)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3822)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
oracle.odc.docconverter.DocExportException: Image export failed with code 3
at oracle.odc.docconverter.oit.DocumentExportImpl.export(DocumentExportImpl.java:137)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.exportNonImageFile(DocumentConverterProcessor.java:495)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatchDocuments(DocumentConverterProcessor.java:212)
at oracle.odc.docconverterprocessor.DocumentConverterProcessor.processBatch(DocumentConverterProcessor.java:139)
at oracle.odc.batchprocessor.BatchProcessorBean.processMessage(BatchProcessorBean.java:135)
at oracle.odc.batchprocessor.DocumentConversionProcessorBean.onMessage(DocumentConversionProcessorBean.java:59)
at sun.reflect.GeneratedMethodAccessor389.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.oracle.pitchfork.intercept.MethodInvocationInvocationContext.proceed(MethodInvocationInvocationContext.java:103)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor$1.run(JpsAbsInterceptor.java:113)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:324)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:460)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.runJaasMode(JpsAbsInterceptor.java:100)
at oracle.security.jps.ee.ejb.JpsAbsInterceptor.intercept(JpsAbsInterceptor.java:154)
at oracle.security.jps.ee.ejb.JpsInterceptor.intercept(JpsInterceptor.java:113)
at sun.reflect.GeneratedMethodAccessor297.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)
at com.oracle.pitchfork.intercept.JeeInterceptorInterceptor.invoke(JeeInterceptorInterceptor.java:68)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:131)
at com.bea.core.repackaged.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:119)
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at com.bea.core.repackaged.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy211.onMessage(Unknown Source)
at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:583)
at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:486)
at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:389)
at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3822)
at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:545)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
Solution
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In this Document
| Goal |
| Solution |
| References |