My Oracle Support Banner

IIS 11g WebGate Installer: Crashes On Startup (Doc ID 1924037.1)

Last updated on MAY 24, 2022

Applies to:

Oracle Access Manager - Version and later
Information in this document applies to any platform.


Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note.

 IIS 11g webgate ( on edelivery) installer crashes.

Running IIS webgate installer with command like

 setup.exe -jreLoc "<OS_DRIVE>:\<JAVA_INSTALL_DIR>\jdk1.6.0_33"

Causes the installer to crash with the below output:

Problem signature:
 Problem Event Name: APPCRASH
 Application Name: setup.exe_unknown
 Application Version:
 Application Timestamp: 4e71ef42
 Fault Module Name: setup.exe
 Fault Module Version:
 Fault Module Timestamp: 4e71ef42
 Exception Code: c0000005
 Exception Offset: 00002b2f
 OS Version: 6.0.6001.
 Locale ID: 1033
 Additional Information 1: <>
 Additional Information 2: <>
 Additional Information 3: <>
 Additional Information 4: <>

Read our privacy statement HERE





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
  IIS 11g webgate ( on edelivery) installer crashes.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.