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SOA Does Not Send Human Workflow Email Notifications To New Configured Email Server. (Doc ID 1924402.1)

Last updated on OCTOBER 26, 2018

Applies to:

Oracle Business Process Management Suite - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.6.0 version, Human workflow (11g+)

ACTUAL BEHAVIOR
---------------
SOA human workflow email driver is configured and sending emails to the correct email server.
After modifying the SOA/UMS email driver to direct notification emails to a different email server you find that they are still being sent to the old email server.
OIM / Oracle Identity Manager is configured within this SOA domain.


EXPECTED BEHAVIOR
-----------------------
Emails are sent to the correct (new) email server.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. modify the SOA/UMS email driver to send outgoing notification emails to a different email server
2. stop the soa_servers
3. delete the contents of the following directories
  - $FMW_HOME/user_projects/domains//servers//cache
  - $FMW_HOME/user_projects/domains//servers//data
  - $FMW_HOME/user_projects/domains//servers//tmp
4. start the soa_servers
5. observe the notification emails are still being sent to the old email server and not to the new email server as per the driver configuration

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, unable to send valid notification emails to users for processing

Cause

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In this Document
Symptoms
Cause
Solution


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