SOA Does Not Send Human Workflow Email Notifications To New Configured Email Server.
(Doc ID 1924402.1)
Last updated on NOVEMBER 15, 2023
Applies to:
Oracle Business Process Management Suite - Version 11.1.1.6.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.1.6.0 version, Human workflow (11g+)
ACTUAL BEHAVIOR
---------------
SOA human workflow email driver is configured and sending emails to the correct email server.
After modifying the SOA/UMS email driver to direct notification emails to a different email server you find that they are still being sent to the old email server.
OIM / Oracle Identity Manager is configured within this SOA domain.
EXPECTED BEHAVIOR
-----------------------
Emails are sent to the correct (new) email server.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. modify the SOA/UMS email driver to send outgoing notification emails to a different email server
2. stop the soa_servers
3. delete the contents of the following directories
- $FMW_HOME/user_projects/domains//servers//cache
- $FMW_HOME/user_projects/domains//servers//data
- $FMW_HOME/user_projects/domains//servers//tmp
4. start the soa_servers
5. observe the notification emails are still being sent to the old email server and not to the new email server as per the driver configuration
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, unable to send valid notification emails to users for processing
Cause
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In this Document
Symptoms |
Cause |
Solution |