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SOA Email Notifications Contain No Task Information And Single Line Message Showing "JavaScript is required. Please enable JavaScript" (Doc ID 1924414.1)

Last updated on OCTOBER 09, 2023

Applies to:

Oracle SOA Suite - Version and later
Identity Manager - Version and later
Information in this document applies to any platform.


On : version, Workflow Service Engine

This is known to occur when OIM / Oracle Identity Manager is integrated with OAM / Oracle Access Manager within the Oracle SOA Suite domain
When attempting to Approve/Rejects Oracle SOA Suite Human Task Notification Emails.
The following error occurs;

Emails are empty and only contain the string "JavaScript is required. Please enable JavaScript"

The issue can be reproduced at will with the following steps:
1. send human workflow notification email for approval/rejection
2. observe contents of email do not contain Approve/Reject links and task notification details; but instead only contain the string "JavaScript is required. Please enable JavaScript"

The issue has the following business impact:
Due to this issue, unable to approve/reject HWF tasks


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