My Oracle Support Banner

SOA Email Notifications Contain No Task Information And Single Line Message Showing "JavaScript is required. Please enable JavaScript" (Doc ID 1924414.1)

Last updated on OCTOBER 26, 2018

Applies to:

Oracle SOA Suite - Version 11.1.1.6.0 and later
Identity Manager - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.6.0 version, Workflow Service Engine

This is known to occur when OIM / Oracle Identity Manager is integrated with OAM / Oracle Access Manager within the Oracle SOA Suite domain
When attempting to Approve/Rejects Oracle SOA Suite Human Task Notification Emails.
The following error occurs;


ERROR
-----------------------
Emails are empty and only contain the string "JavaScript is required. Please enable JavaScript"



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. send human workflow notification email for approval/rejection
2. observe contents of email do not contain Approve/Reject links and task notification details; but instead only contain the string "JavaScript is required. Please enable JavaScript"

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, unable to approve/reject HWF tasks

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.