Some Users Are Not Able To View/Download Documents In Web Center Portal

(Doc ID 1925625.1)

Last updated on NOVEMBER 10, 2016

Applies to:

Oracle WebCenter Portal - Version and later
Information in this document applies to any platform.


Some users are unable to view (or) download any documents in respective portals.
When clicking any document, it is re-directed to "Page Not Found".  Errors seen in logs:

The transfer of the document
derViewer.jsff.xml is not successful


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms