Some Users Are Not Able To View/Download Documents In Web Center Portal

(Doc ID 1925625.1)

Last updated on NOVEMBER 10, 2016

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.3 and later
Information in this document applies to any platform.

Symptoms


Some users are unable to view (or) download any documents in respective portals.
When clicking any document, it is re-directed to "Page Not Found".  Errors seen in logs:

The transfer of the document
/oracle/webcenter/doclib/view/jsf/taskflows/folderViewer/mdssys/cust/user
/%5c43%5cea%5c1d%5c47%5c25%5cf0%5c8c%5c42%5c84%5c3f%5c06%5cb8%5ce8%5ccd%5
c4e%5c0d_data_oracle_webcenter_page_scopedMD_s266ca438_e31a_450b_870a_4a2
016863869_Page27_rbq8VvjstIT1_oracle_webcenter_doclib_view_jsf_taskflows_
explore_explorerPageDef_oracle_webcen051fe8a2cc12a88b7ac3ef4282cf05fe/fol
derViewer.jsff.xml is not successful

Cause

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