UNHELPFUL ERROR WHILE TRYING TO CHANGE USER PASSWORD (Doc ID 1929314.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.6 and later
Information in this document applies to any platform.

Goal


In Webcenter Spaces, with AD as the external LDAP, when a user tries to change their password to one which is not allowed as in the AD restriction policy, an unhelpful error message is shown to contact the administrator:

   WCS#2013.05.16.12.27.11: Unable to change password. Contact administrator.

This does not give the user any clue what they have done wrong, and leads to an increased number of calls to the customer's support helpdesk.

Is there a patch for this issue?

Solution

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