Blank Page on Remote Satellite Server with Error in Logs: "Failed to get user credentials for fwadmin from database"
(Doc ID 1942315.1)
Last updated on JUNE 24, 2024
Applies to:
Oracle WebCenter Sites - Version 11.1.1.8.0 and laterInformation in this document applies to any platform.
Symptoms
When trying to browse the website through Remote Satellite Server a blank page or 403 response is shown.
Remote Satellite Server log shows an error:
[2014-09-17 08:54:15.501][com.fatwire.wem.sso.oam.filter.OAMFilter][WARN] Failed to get user credentials for {user} from database
Sites log shows exception:
[2014-09-15 20:49:50,321 GMT+10:00] [ERROR] [.kernel.Default (self-tuning)'] [fatwire.logging.cs.auth] Login failed. Exception thrown while getting Dir context for user:ContentServer
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3067)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3013)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2815)
at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2729)
at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:296)
Changes
The delivery WebCenter Sites environment and Remote Satellite are integrated with OAM and Sites is integrated with LDAP.
Remote Satellite Server pages are protected through OAM.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |