Analytics Service Is Not Available: Datasource Could Not Be Found
(Doc ID 1954448.1)
Last updated on FEBRUARY 01, 2022
Applies to:
Oracle WebCenter Portal - Version 11.1.1.4.0 and laterInformation in this document applies to any platform.
Symptoms
Custom Portal has Analytic reports. It returns the following expection when trying to access:
Analytics Service is not available: datasource could not be found.
WC_CustomPortal log shows:
<oracle.webcenter.analytics.model.dataprovider.ReportDataProvider> <BEA-000000> <Cannot get valid DB Provider
java.lang.ExceptionInInitializerError
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.getInstance(JdbcConnectionProvider.java:44)
at com.plumtree.analytics.core.db.impl.DBProviderFactory.getDBProvider(DBProviderFactory.java:20)
at oracle.webcenter.analytics.model.dataprovider.ReportDataProvider.<clinit>(ReportDataProvider.java:49)
at oracle.webcenter.analytics.model.dataprovider.DataProviderFactory.getReportDataProvider(DataProviderFactory.java:6)
at oracle.webcenter.analytics.view.beans.AnalyticsConfig.getAnalyticsInstalled(AnalyticsConfig.java:79)
at oracle.webcenter.analytics.view.beans.AnalyticsConfig.isAnalyticsInstalled(AnalyticsConfig.java:115)
...
Caused By: com.plumtree.analytics.core.exception.AnalyticsRuntimeException: Error obtaining datasource 'java:/comp/env/jdbc/ActivitiesDS'
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.<init>(JdbcConnectionProvider.java:29)
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.<init>(JdbcConnectionProvider.java:13)
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider$SingletonHolder.<clinit>(JdbcConnectionProvider.java:52)
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.getInstance(JdbcConnectionProvider.java:44)
at com.plumtree.analytics.core.db.impl.DBProviderFactory.getDBProvider(DBProviderFactory.java:20)
at oracle.webcenter.analytics.model.dataprovider.ReportDataProvider.<clinit>(ReportDataProvider.java:49)
java.lang.ExceptionInInitializerError
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.getInstance(JdbcConnectionProvider.java:44)
at com.plumtree.analytics.core.db.impl.DBProviderFactory.getDBProvider(DBProviderFactory.java:20)
at oracle.webcenter.analytics.model.dataprovider.ReportDataProvider.<clinit>(ReportDataProvider.java:49)
at oracle.webcenter.analytics.model.dataprovider.DataProviderFactory.getReportDataProvider(DataProviderFactory.java:6)
at oracle.webcenter.analytics.view.beans.AnalyticsConfig.getAnalyticsInstalled(AnalyticsConfig.java:79)
at oracle.webcenter.analytics.view.beans.AnalyticsConfig.isAnalyticsInstalled(AnalyticsConfig.java:115)
...
Caused By: com.plumtree.analytics.core.exception.AnalyticsRuntimeException: Error obtaining datasource 'java:/comp/env/jdbc/ActivitiesDS'
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.<init>(JdbcConnectionProvider.java:29)
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.<init>(JdbcConnectionProvider.java:13)
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider$SingletonHolder.<clinit>(JdbcConnectionProvider.java:52)
at com.plumtree.analytics.core.dao.jdbc.JdbcConnectionProvider.getInstance(JdbcConnectionProvider.java:44)
at com.plumtree.analytics.core.db.impl.DBProviderFactory.getDBProvider(DBProviderFactory.java:20)
at oracle.webcenter.analytics.model.dataprovider.ReportDataProvider.<clinit>(ReportDataProvider.java:49)
Changes
Cause
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