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Enterprise Capture Import Server Reports ""Error sending message via SMTP server [%1]. ErrNum: %2 ErrDesc: %3" and Batches are not Removed from Inbox (Doc ID 1956554.1)

Last updated on FEBRUARY 25, 2019

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 to 10.1.3.5.1 [Release 10gR3]
Information in this document applies to any platform.

Symptoms

Receiving error message in Import Server log files after processing. Sometimes they are successfully imported. Other times they are not:

Error sending message via SMTP server [%1]. ErrNum: %2 ErrDesc: %3

The complete logging for 1 batch appears as:

10/28/14 07:26:03 1105 Start processing batch Tue, 28 Oct 2014 10:25:04 -0400.
10/28/14 07:26:03 1106 Importing Email Provider batch Tue, 28 Oct 2014 10:25:04 -0400 into batch 1ELHR7501028142676324.
10/28/14 07:26:03 5116 Processing attachment #1 [Displays.pdf].
10/28/14 07:26:03 1134 File is being processed with Outside In Technology.
10/28/14 07:26:05 1124 File processing complete. 1 page(s) added to batch
10/28/14 07:26:05 5116 Processing attachment #2 [SBS.pdf].
10/28/14 07:26:05 1134 File is being processed with Outside In Technology.
10/28/14 07:26:06 1124 File processing complete. 1 page(s) added to batch
10/28/14 07:26:06 5116 Processing attachment #3 [Service Contracts.pdf].
10/28/14 07:26:06 1134 File is being processed with Outside In Technology.
10/28/14 07:26:07 1124 File processing complete. 1 page(s) added to batch
10/28/14 07:26:07 1107 Batch 1ELHR7501028142676324 created with 3 pages.
10/28/14 07:26:07 5117 Message successfully imported.
10/28/14 07:26:41 5216 Error sending message via SMTP server [%1]. ErrNum: %2 ErrDesc: %3
10/28/14 07:26:42 1115 Batch 1ELHR7501028142676324 successfully committed.
10/28/14 07:26:42 1109 Average image processing time = 12.94 seconds.

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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