Enterprise Capture Import Server Reports ""Error sending message via SMTP server [%1]. ErrNum: %2 ErrDesc: %3" and Batches are not Removed from Inbox (Doc ID 1956554.1)

Last updated on JULY 01, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

Receiving error message in Import Server log files after processing. Sometimes they are successfully imported. Other times they are not:

Error sending message via SMTP server [%1]. ErrNum: %2 ErrDesc: %3

The complete logging for 1 batch appears as:

10/28/14 07:26:03 1105 Start processing batch Tue, 28 Oct 2014 10:25:04 -0400.
10/28/14 07:26:03 1106 Importing Email Provider batch Tue, 28 Oct 2014 10:25:04 -0400 into batch 1ELHR7501028142676324.
10/28/14 07:26:03 5116 Processing attachment #1 [Ambient Displays Ltd.pdf].
10/28/14 07:26:03 1134 File is being processed with Outside In Technology.
10/28/14 07:26:05 1124 File processing complete. 1 page(s) added to batch
10/28/14 07:26:05 5116 Processing attachment #2 [SBS Epos.pdf].
10/28/14 07:26:05 1134 File is being processed with Outside In Technology.
10/28/14 07:26:06 1124 File processing complete. 1 page(s) added to batch
10/28/14 07:26:06 5116 Processing attachment #3 [Service Contracts Ltd.pdf].
10/28/14 07:26:06 1134 File is being processed with Outside In Technology.
10/28/14 07:26:07 1124 File processing complete. 1 page(s) added to batch
10/28/14 07:26:07 1107 Batch 1ELHR7501028142676324 created with 3 pages.
10/28/14 07:26:07 5117 Message successfully imported.
10/28/14 07:26:41 5216 Error sending message via SMTP server [%1]. ErrNum: %2 ErrDesc: %3
10/28/14 07:26:42 1115 Batch 1ELHR7501028142676324 successfully committed.
10/28/14 07:26:42 1109 Average image processing time = 12.94 seconds.

 

Cause

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