OAM 11g: New Install of OTD Webgate Crashing During Startup (Doc ID 1965081.1)

Last updated on FEBRUARY 01, 2017

Applies to:

Oracle Access Manager - Version 11.1.2.2.0 to 11.1.2.2.4 [Release 11g]
Information in this document applies to any platform.

Symptoms

Installed Oracle Traffic Director (OTD) webgate following doc "How to install and configure Oracle Traffic Director and OAM webgate (Doc ID 1906445.1)"

After the webgate install, OTD started crashing at startup

OTD Logs -


[2014-12-30T14:39:02+05:30] [net-Production] [INCIDENT_ERROR:1] [OTD-10473] [] [pid: 21302] Server crash detected (signal SIGSEGV)
[2014-12-30T14:39:02+05:30] [net-Production] [TRACE:1] [] [] [pid: 7750] Child process closed admin channel
[2014-12-30T14:39:02+05:30] [net-Production] [NOTIFICATION:1] [OTD-10487] [] [pid: 21388] successful server startup
[2014-12-30T14:39:05+05:30] [net-Production] [INCIDENT_ERROR:1] [OTD-10473] [] [pid: 21388] Server crash detected (signal SIGSEGV)
[2014-12-30T14:39:06+05:30] [net-Production] [TRACE:1] [] [] [pid: 7750] Child process closed admin channel
[2014-12-30T14:39:06+05:30] [net-Production] [NOTIFICATION:1] [OTD-10487] [] [pid: 21476] successful server startup
[2014-12-30T14:39:09+05:30] [net-Production] [INCIDENT_ERROR:1] [OTD-10473] [] [pid: 21476] Server crash detected (signal SIGSEGV)
[2014-12-30T14:39:09+05:30] [net-Production] [TRACE:1] [] [] [pid: 7750] Child process closed admin channel

Stack of crashing OTD process shows ObLog to be the root cause:

Program terminated with signal 11, Segmentation fault.
#0  0x00007f30b7f396d1 in ObLockFileRelease(void*, bool) () from /u01/app/oracle/product/oamwebgate_home/webgate/iplanet/lib/webgate.so
(gdb) thread apply all bt

Thread 1 (Thread 0x43bc4940 (LWP 16191)):
#0  0x00007f30b7f396d1 in ObLockFileRelease(void*, bool) () from /u01/app/oracle/product/oamwebgate_home/webgate/iplanet/lib/webgate.so
#1  0x00007f30b7e97dea in BannerInfo::RetriveAgentId(char const*, char const*) () from /u01/app/oracle/product/oamwebgate_home/webgate/iplanet/lib/webgate.so
#2  0x00007f30b7e977c5 in BannerInfo::SetCommonBannerInfo(char const*, char const*) () from /u01/app/oracle/product/oamwebgate_home/webgate/iplanet/lib/webgate.so
---Type <return> to continue, or q <return> to quit---
#3  0x00007f30b7cb8cd8 in OBWebGate_Authent () from /u01/app/oracle/product/oamwebgate_home/webgate/iplanet/lib/webgate.so
#4  0x00007f30bf0af085 in func_native_pool_wait_work(int (*)(pblock*, Session*, Request*), unsigned int, pblock*, Session*, Request*) ()
 from /u01/app/oracle/product/otd_home/lib/libns-httpd40.so
#5  0x00007f30bf0aff4f in func_exec_str () from /u01/app/oracle/product/otd_home/lib/libns-httpd40.so
#6  0x00007f30bf0b0639 in INTfunc_exec_directive () from /u01/app/oracle/product/otd_home/lib/libns-httpd40.so
#7  0x00007f30bf0b65e8 in INTservact_objset_uri2path () from /u01/app/oracle/product/otd_home/lib/libns-httpd40.so
#8  0x00007f30bf186058 in HttpHealthCheckObject::executeRequest() () from /u01/app/oracle/product/otd_home/lib/libns-httpd40.so

 

Changes

 New Install

Cause

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