Thumbnail For Documents Checked Into Webcenter Content Not Visible In WebCenter Portal Search (Doc ID 1986712.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.0 to 11.1.1.8.6 [Release 11g]
Information in this document applies to any platform.

Symptoms

WebCenter Portal 11.1.1.6.0 integrated with WebCenter Content and IBR is not consistently showing the 'Thumbnail' view of a file from within WebCenter Document Explorer task flow. Instead it shows a 'red cross' or broken image link.

The URL for the image is http://***/webcenter/content/conn/wcs1_connect/uuid/dDocName%3a1024281?rendition=T 
and the browser returns this message

@Properties LocalData
ClientEncoding=UTF-8
ECID-Context=1.004um2EG2srFw000jzwkno00013^0005SC;kXigv1ZCLILIrVBT_IRO_UOT_IVBZVQRoLQRoVBOjUQRj7VOnHFNZVQRiLROoV9TpPOPj4OHjJQJXTPP_3DOl0ECo2CEl0ZGZKSULGSPXKTPJHSRo4USpLO
IdcService=GET_DYNAMIC_URL
IsJava=1
NoHttpHeaders=0
SctParentSequence=365620
SctSequence=365620
StatusCode=-32
StatusMessage=Error accessing file '1024281\@t~1.jpg' for download. The error was caused by an internally generated issue. The error has been logged.
UserDateFormat=iso8601
UserTimeZone=UTC
blDateFormat=yyyy-MM-dd HH:mm:ssZ!tUTC
blFieldTypes=xSSSNote memo,xDLMWBSNum text,xSSSAlternativeDocumentNumber memo,xDLMSecurityAccount text,xD237aIndexSuffix text,xD237aListItem text,xCCCSProjectApplic text,xDLMConfigControl text,xRRLiveFileReference bigtext,xRRDrawingNo bigtext,xEquipSupPartName bigtext,xWebFlag text,xClassModsMLFID int,xDLMDescription bigtext,xSSSDocumentNumber memo,xDLMSubjectCategory text,xDLMSignOffReviewer memo,xQMSReviewPeriod text,xD237aIndexPrefix text,xD237aVaultReport text,xD237aMODReport text,xReviewComments memo,xEquipSupWBSNum text,xDLMVaultDiD text,xRecordSupersededDate date,xReadOnly text,xWCTags memo,xDLM1958 text,xD237aCompetentOfficer text,xD237aItemNumber text,xDLMPlatformApplic text,xDLMProfileTrigger text,dCreateDate date,xDLMNationalCaveat text,xDLMShortAccessCount int,xD237aAppendixRequired text,xD237aCrystalReport bigtext,StatusMessage message,xCollectionID int,xD237aAppendix text,xDLMHandlingCaveatDescriptor text,xIPMSYS_APP_ID text,xSSSDMSTaskNumber int,xD237aPlannedSubDate date,xCWEVirusLastScannedDate date,xDocDisclosureQuery memo,xRRWorkFileReference bigtext,xD237aTolerance text,xWCPageId bigtext,xTRANSFORMATIONProject bigtext,xClassModsDocumentFileType bigtext,xCpdIsTemplateEnabled int,xDLMQAApprover memo,xDLMQADuration int,xRelatedContentTriggerDate date,xDLMReviewType text,xDLMDocState text,xIPMSYS_BATCH_ID1 int,xAandADocReference bigtext,xQMSNRPClassification text,xAandADocPlatApplic memo,xDLMDocumentType text,xDLMPSA text,xQMSReviewStatus text,xD237aIndexNo text,xEquipSupSupplier bigtext,xCCSMProject text,xDLMValutReference bigtext,xMARITIMECWEFASM text,xExternalDataSet bigtext,xDLMWorkflowStartDate date,xCWEVirusScanStatus text,xDLMSecurityPrefix text,xSSSClassification memo,xSSSRevisionText memo,xSupersededContent text,xPartitionId text,xUKIBSReceivedFrom text,dInDate date,xCCCSProjectOriginator text,xDLMPropInform text,dMessage message,xClassModsDocumentIssue bigtext,xDLMStowage text,xAandADocDate date,xDLMPBSNum text,xDLMSecurityDescriptor text,xDLMRejectComments memo,dReleaseDate date,xQMSDocType text,xD237aReportFilter text,xRelatedContentList memo,xMARITIMECWELegacyWBSNum memo,xD237aDocFinished text,xAandAIssueNumber text,xD237aSuffix text,xDLMWorkflowStatus bigtext,xDLMConfigurationBaseline text,xMARITIMECWEACP text,xD237aSDEReport text,xDLMKeywords memo,xDLMDocumentStatus text,xSSSReasonForIssue memo,xClassModsIssueDate date,xDLMAddAuthors bigtext,xDLMWorkflowApproved text,xDLMWorkflowEndDate date,xSSSDocumentClass memo,xD237aDocSourceManager text,xCCCSGroups bigtext,xIPMSYS_STATUS text,xRRSafetyClassification text,xStorageRule text,xDLMProject text,xDLMReviewingStakeHolders memo,xDLMExternalUserRef bigtext,xSuperSupersededDate date,xIPMSYS_REDACTION int,xSSSDocSheet memo,xForceFolderSecurity text,xDLMTags memo,xD237aKeyMile bigtext,xSSSDatumPackDrawingApplic memo,xLEGCONConcessionNo text,xDLMReceivedFrom bigtext,xDLMHandlingCaveat text,xDLMWorkflow bigtext,xInhibitUpdate text,xWCWorkflowAssignment text,xEquipSupUNDSerialNoGRN bigtext,xDLMSubjectKeywords text,xHidden text,xDLMRetentionSchedule text,xCpdIsLocked int,xAandAAAID text,xEquipSupManPartRef bigtext,xCCCSClass bigtext,xDLMIBRConversion text,xDLMIssueNumberMajor text,xUKIBSWBSNum text,xComments memo,xWCWorkflowApproverUserList memo,xDLMLongAccessCount int,xD237aAppendixNumber text,xD237aIndexNoKey text,xDLMSecurityMarkings text,xDLMVaultFolder memo,xMARITIMECWELibraryList text,xD237aReviewGroup bigtext,xDLMWorkflowID text,xTRANSFORMATIONApplicability bigtext,xTemplateType text,xDLMLastAccessUpdate date,xClassModsDocumentStatus bigtext,xEquipSupOrderRef text,xDLMMOSSFileStructure bigtext,xIPMSYS_PARENT_ID int,xDLMExternalIssueNumber bigtext,dDocCreatedDate date,xD237aDateLatestIssueSub text,xEquipSupProcurementRef bigtext,xDLMITAR text,xD237aReviewStatus text,xEquipSupNSN text,dOutDate date,xSSSTDCAAndANumber text,xD237aContractNumber text,xCCSMPhase bigtext,xIPMSYS_BATCH_SEQ text,xMARITIMECWELegacyState text,xD237aKeyMileKey text,xIPMSYS_SCKEY text,xDLMIssueNumberMinor text,xRRTechnicalLevel2 bigtext,xRRTechnicalLevel1 bigtext,xQMSBusinessArea text,xEquipSupSDN bigtext,dDocLastModifiedDate date,xCCCS_CCSMPlatformApplic text,xIdcProfile text
dUser=bsmod\@cwetest.local
fileUrl=/cs/groups/cwe/\@astutedefault/documents/document/mdax/mdi0/~edisp/1024281\@t~1.jpg
@end

 

 

UCM and WebCenter are within the same Weblogic Domain on a Linux platform, and IBR is installed in a different domain on Windows platform.
The thumbnails are visible within UCM directly.

Sometimes if the document gets a red cross in spaces, if it is searched for in UCM in thumbnail view, then WebCenter Portal is checked again, and right click and Show Picture, then it displays.

Cause

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