"Unable To Get Roles For The User" Message in jive.info.log (Doc ID 1998237.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle WebCenter Portal - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

In WebCenter Portal, when accessing a page that contains Discussions, some users show the following message in the jive.info.log:

jive.info.log
-----------------
2015.03.02 16:09:01 Unable to get roles for the user: TestUser1
2015.03.02 16:09:01 Unable to get roles for the user: TestUser1
2015.03.02 16:09:01 Unable to get roles for the user: TestUser1
2015.03.02 16:09:01 Unable to get roles for the user: TestUser1

The user is able to access, create and use the Discussions without error in WebCenter Portal. The functionality is working as expected.

Cause

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