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WebCenter Portal Connection to RIDC Socket SSL port is Broken After Updating the JDK/JRE Version: Error contacting the content repository / Error occurred when calling service PING_SERVER (Doc ID 1998374.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle WebCenter Portal - Version and later
Information in this document applies to any platform.


Attempting to access the Documents Service in WebCenter Portal using RIDC SSL Socket Port after Updating the JDK/JRE version, the following error occurs.

The Documents service is unavailable.
Error contacting the content repository.

The WC_Spaces-diagnostic.log shows the following error:

[2015-02-02T13:07:28.386-05:00] [WC_Spaces] [ERROR] [] [oracle.webcenter.concurrent.Submission] [tid: pool-1-daemon-thread-2] [ecid: <ECID>] [APP: webcenter#] Submission[id=3, service=oracle.webcenter.content.jcr.login, resource=WebCenterSpaces-ucm] caught exception running task[[
oracle.webcenter.content.integration.RepositoryException: Feb 2, 2015 1:07:28 PM oracle.webcenter.content.integration.spi.ucm.UCMBridge doPingRepository
SEVERE: Unable to ping Content Server associated with WebCenterSpaces-ucm at host <HOSTNAME> and port <PORT>.  Error occurred when calling service PING_SERVER, as user <USERNAME>, at timestamp 2/2/15 1:07 PM.

    at oracle.webcenter.content.integration.spi.ucm.UCMBridge.doPingRepository(
    at oracle.webcenter.content.integration.spi.ucm.UCMBridge$


And the UCM_sever1-diagnostic.log shows the following error:

[2015-02-02T13:06:19.457-05:00] [UCM_server1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: Scheduled System Events] [ecid: <ECID>] [APP: Oracle WebCenter Content - Content Server] general exception

[2015-02-02T13:06:19.469-05:00] [UCM_server1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: Scheduled System Events] [ecid: <ECID>] [APP: Oracle WebCenter Content - Content Server] general exception[[
intradoc.common.ServiceException: !csServiceDataException,ADD_EXTERNAL_ROLE,addExternalRole!$
        at intradoc.server.ServiceRequestImplementor.buildServiceException(
        at intradoc.server.Service.buildServiceException(
        at intradoc.server.Service.createServiceExceptionEx(

Caused by: !csJdbcGenericError
        at intradoc.jdbc.JdbcWorkspace.handleSQLException(
        at intradoc.jdbc.JdbcWorkspace.execute(


Steps To Reproduce:

The issue can be reproduced at will with the following steps:

  1. Start with WebCenter Portal configured to connect to UCM using RIDC SSL Socket Port.
  2. Update the JDK.
    e.g. some of the known JDK/JRE versions having the issue (but not limiteed to) are:

    JDK160 Oracle JRockit R28.3.4 or later
    Oracle JDK/JRE 7 Update 72 or later
    Oracle JDK 6 Update 95
  3. Restart the domain and access the Documents Service from WebCenter Portal.
    Here you will get the error: Error contacting the content repository



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