WebCenter Portal Connection to RIDC Socket SSL port is Broken After Updating the JDK/JRE Version: Error contacting the content repository / Error occurred when calling service PING_SERVER (Doc ID 1998374.1)

Last updated on FEBRUARY 01, 2022

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to access the Documents Service in WebCenter Portal using RIDC SSL Socket Port after Updating the JDK/JRE version, the following error occurs.

The Documents service is unavailable.
Error contacting the content repository.

The WC_Spaces-diagnostic.log shows the following error:

[2015-02-02T13:07:28.386-05:00] [WC_Spaces] [ERROR] [] [oracle.webcenter.concurrent.Submission] [tid: pool-1-daemon-thread-2] [ecid: <ECID>] [APP: webcenter#11.1.1.4.0] Submission[id=3, service=oracle.webcenter.content.jcr.login, resource=WebCenterSpaces-ucm] caught exception running task[[
oracle.webcenter.content.integration.RepositoryException: Feb 2, 2015 1:07:28 PM oracle.webcenter.content.integration.spi.ucm.UCMBridge doPingRepository
SEVERE: Unable to ping Content Server associated with WebCenterSpaces-ucm at host <HOSTNAME> and port <PORT>. Error occurred when calling service PING_SERVER, as user <USERNAME>, at timestamp 2/2/15 1:07 PM.

at oracle.webcenter.content.integration.spi.ucm.UCMBridge.doPingRepository(UCMBridge.java:1837)
at oracle.webcenter.content.integration.spi.ucm.UCMBridge$1.run(UCMBridge.java:1869)

And the UCM_sever1-diagnostic.log shows the following error:

[2015-02-02T13:06:19.457-05:00] [UCM_server1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: Scheduled System Events] [ecid: <ECID>] [APP: Oracle WebCenter Content - Content Server] general exception

[2015-02-02T13:06:19.469-05:00] [UCM_server1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: Scheduled System Events] [ecid: <ECID>] [APP: Oracle WebCenter Content - Content Server] general exception[[
intradoc.common.ServiceException: !csServiceDataException,ADD_EXTERNAL_ROLE,addExternalRole!$
        at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2176)
        at intradoc.server.Service.buildServiceException(Service.java:2404)
        at intradoc.server.Service.createServiceExceptionEx(Service.java:2398)
...

Caused by: intradoc.data.DataException: !csJdbcGenericError
        at intradoc.jdbc.JdbcWorkspace.handleSQLException(JdbcWorkspace.java:2680)
        at intradoc.jdbc.JdbcWorkspace.execute(JdbcWorkspace.java:671)

Steps To Reproduce:

The issue can be reproduced at will with the following steps:

Start with WebCenter Portal configured to connect to UCM using RIDC SSL Socket Port.
Update the JDK.
e.g. some of the known JDK/JRE versions having the issue (but not limiteed to) are:

JDK160 Oracle JRockit R28.3.4 or later
Oracle JDK/JRE 7 Update 72 or later
Oracle JDK 6 Update 95
Restart the domain and access the Documents Service from WebCenter Portal.
Here you will get the error: Error contacting the content repository

Cause

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WebCenter Portal Connection to RIDC Socket SSL port is Broken After Updating the JDK/JRE Version: Error contacting the content repository / Error occurred when calling service PING_SERVER (Doc ID 1998374.1)

Applies to:

Symptoms

Cause

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