Users are Unable to Login to Imaging and the Imaging System becomes Slow and Unresponsive
(Doc ID 1999735.1)
Last updated on AUGUST 03, 2020
Applies to:Oracle WebCenter Content: Imaging - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 11g]
Information in this document applies to any platform.
Some users cannot log into the WCC Imaging client. After entering credentials, the login page hangs approximately 10 minutes and then displays "Invalid Credentials specified". When this is happening, other users report that the WCC Imaging system, the WebLogic Server (WLS) console, and Enterprise Manager are slow. At times WCC Imaging goes to an unhealthy state and eventually Imaging needs to be restarted.
Thread dumps of the WCC Imaging application show the following:
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